蓋伊·布魯克-哈特編著的《劍橋標準商務英語
教程(第2版)》(Business Benchmark Second
Edition)是一套由劍橋英語教學者編著的商務英語教
程，每個級別都包含學生用書(附自學手冊)和教師用
書各一冊。互為補充。本教程圍繞當前職場中常見的
主題設置學習單元，涵蓋商務用語和商務技能，通過
有針對性的指導和反復練習，幫助學生提高商務環境
中的英語實際運用能力。本教程既可用於商務英語課
堂教學，也適合那些即將踏入職場或已工作的學習者
使用。
本書是高級·教師用書。

Acknowledgements
Introduction
Management
Unit 1: Corporate culture
Exam reference and unit notes
Photocopiable activity: Time management
Answer key
Transcript
Unit 2: Leaders and managers
Exam reference and unit notes
Photocopiable activity: Management problems
Answer key
Transcripts
Unit 3: Internal communications
Exam reference and unit notes
Photocopiable activity: Bad bosses
Answer key
Transcript
Unit 4: Chairing meetings
Exam reference and unit notes
Photocopiable activity: Case study: Spenfeld
Answer key
Transcript
Competitive advantage
Unit 5: Customer relationships
Exam reference and unit notes
Photocopiable activity: Case study: Curiosity Tours
Answer key
Transcript
Unit 6: Competitive advantage
Exam reference and unit notes
Photocopiable activity 1: Attention to pricing
Photocopiable activity 2: The competitive advantage game
Answer key
Transcripts
Unit 7: A proposal
Exam reference and unit notes
Photocopiable activity 1: Relocating
Photocopiable activity 2: Compound nouns quiz
Answer key
Transcript
Unit 8: Presenting at meetings
Exam reference and unit notes
Photocopiable activity 1: Catalina’s presentation
Photocopiable activity 2: A proposal for marketing ice-cream
Answer key
Transcript
Advertising and sales
Unit 9: Advertising and customers
Exam reference and unit notes
Photocopiable activity: Case study: Country Club 366
Answer key
Transcript
Unit 10: Advertising and the Internet
Exam reference and unit notes
Photocopiable activity: Case study: Fred-Winter-Homes
Answer key
Transcripts
Unit 11: Sales reports
Exam reference and unit notes
Photocopiable activity: A sales report
Photocopiable sample answer: A sales report
Answer key
Transcript
Unit 12: The sales pitch
Exam reference and unit notes
Photocopiable activity: Breakthrough performance
Answer key
Transcripts
Finance
Unit 13: Forecasts and results
Exam reference and unit notes
Photocopiable activity: Investigating a company
Answer key
Transcript
Unit 14: Financing the arts
Exam reference and unit notes
Photocopiable activity: Business options
Answer key
Transcripts
Unit 15: Late payers
Exam reference and unit notes
Photocopiable activity 1: Letter-writing quiz
Photocopiable activity 2: Useful phrase for letters
Answer key
Transcripts
Unit 16: Negotiating a lease
Exam reference and unit notes
Photocopiable activity: Negotiation strategy: avoiding pitfalls
Answer key
Transcripts
The work environment
Unit 17: Workplace atmosphere
Exam reference and unit notes
Photocopiable activity: Attitudes to work
Answer key
Transcript
Unit 18: The workforce of the future
Exam reference and unit notes
Photocopiable activity: Women in senior management
Answer key
Transcripts
Unit 19: Productivity
Exam reference and unit notes
Photocopiable activity: Constraints on productivity
Answer key
Transcript
Unit 20: Staff negotiations
Exam reference and unit notes
Photocopiable activity: Negotiating points
Answer key
Transcripts
Corporate relationships
Unit 21: Corporate ethics
Exam reference and unit notes
Teacher’s Resource Book activity: Business quiz
Answer key
Transcript
Unit 22: Expanding abroad
Exam reference and unit notes
Photocopiable activity: The investment game
Answer key
Transcripts
Unit 23: An overseas partnership
Exam reference and unit notes
Answer key
Transcripts
Unit 24: A planning conference
Exam reference and unit notes
Photocopiable activity: Giving short presentations
Answer key
Transcripts
Exam skills and Exam practice
Answer key
Transcripts
Appendix: The common European Framework