潘桂君主編的《酒店服務英語(高級酒店服務與
管理專業主干課繫列教材)》是根據部頒教學大綱和
行業最新規範的要求，由多所商貿旅遊職業院校老師
精心編寫而成的。
本書內容主要由七大部分組成，針對酒店前廳服
務與接待、客房服務與管理、餐廳服務與管理、酒吧
服務日常用語、健身康樂服務日常用語、商務中心服
務接待用語以及總部經營管理用語等。每個單元均附
有復習思考題。該書內容豐富，圖文並茂，繫統完整
，使英語與酒店服務專業課程有機結合。
本書可作為中、高級職業院校酒店服務與管理專
業師生的教學教材，也可供現代酒店員工培訓選用。

Part one Courtesy English
Unit 1 Introduction
Unit 2 Greetings
Unit 3 Parting
Unit 4 Requests (Thanks) and Responses
Unit 5 Asking the way
Part two The Front Office
Unit 1 Room Reservations
Unit 2 Check In
Unit 3 Information Desk
Unit 4 Bell Service
Unit 5 The Front Cashier
Part three Housekeeping Department
Unit 1 Guiding Guests To Their Rooms
Unit 2 Make-up Service
Unit 3 Providing Service For Guests
Unit 4 Wake-up Call Service
Unit 5 Laundry Service
Part four Food and Beverage Service
Unit 1 Restaurant Reservations
Unit 2 Taking Orders
Unit 3 Breakfast
Unit 4 At a Chinese Restaurant
Unit 5 Buffet and Room Service
Part five Tending At The Bar
Unit 1 Serving Cocktails
Unit 2 Ordering Wines
Unit 3 Public Relations
Unit 4 Training The Bar Waiters
Part six Dealing With The Complaints
Unit 1 Complaining About The Restaurants
Unit 2 Complaining About The Housekeeping
Unit 3 Complaining About Other Services
Part seven Other Services
Unit 1 Shopping Center
Unit 2 Business Center
Unit 3 Sports Activities
Unit 4 Recreation
Appendices
Ⅰ. Hotel Organization Chart（飯店機構表）
Ⅱ. Useful Words & Expressions for Restaurant（餐廳服務英語常用詞彙和句子）
Ⅲ. Useful Words & Expressions for Bar Service（常用詞彙和句子）
Reference