Chapter 1 Basic Knowledge of Business English Letter Writing商務英語書信寫作基礎知識
Ⅰ. The Aim of Learning International Business English
一、學習**商務英語的目的
Ⅱ. The Keys of Learning Good Business English
二、學好商務英語的關鍵
Ⅲ. The Thirteen Trade Terms in International Trade
三、**貿易中的十三種貿易術語
Ⅳ. Structure of Business English Letters
四、商務英語書信的結構
Ⅴ. The Ways of Using the Writing Parts and Their Standardized Designs
五、書信各部分的書寫方法及標準設計
Chapter 2 Business Writing and Envelope Addressing商務書信和書寫信封
Ⅰ. The Seven Principles of Writing English Business Letters
一、書寫英語商務書信的七個原則
Ⅱ. The Styles of Business English Letters
二、商務英語書信的格式
Ⅲ. Ways of English Envelope addressing and Their Standardized Designs
三、信封書寫的方法及信封的標準設計
Ⅳ. The styles of English Envelope Addressing
四、信封書寫的種類
Chapter 3 Establishing Business Relations建立業務關繫
Ⅰ. The Origin of Establishing Business Relations
一、建立業務關繫的理由
Ⅱ. The Channels of Establishing Business Relations
二、建立業務關繫的渠道
Ⅲ. Learning Some Situations before Communicating with the Customers
三、與客戶溝通前熟悉情況
Ⅳ. Letter Examples
四、信件實例
Chapter 4 Inquiry, Offer and Counter-offer詢盤、報盤及還盤
Ⅰ. Inquiry
一、詢盤
Ⅱ. Offer
二、報盤
Ⅲ. Non-firm Offer
三、虛盤
Ⅳ. Counter-offer
四、還盤
Ⅴ. Declining the Counter-offer
五、拒*還盤
Chapter 5 Placing Orders訂貨
Chapter 6 Letter of Credit信用證
Chapter 7 Shipment 裝運
Chapter 8 Payment Effecting付款
Chapter 9 Insurance保險
Chapter 10 International Tendering**招標
Chapter 11 Invitation 邀請函
Chapter 12 Resume and Job-application Form簡歷與求職表
Chapter 13 E-mail, Fax, E-commerce and EDI 電子郵件、傳真、電子商務及電子數據交換
Chapter 14 Specimens of Documents in International Trade外貿單證範例