胡朝慧主編的《酒店英語》共分五個部分，三十個單元，每單元在都有教學重點與基本操作流程。課文以對話形式按照客人入住的時間空間和順序以次編排，分別為客房預訂、住店登記、**房間、住店服務、餐飲、娛樂健身等內容。對話情景選擇貼近實際工作場景，突出針對性和使用性。每單元後安排了聽、說，讀、寫的練習，便於學生對相關知識點和語言點的鞏固和理解。

胡朝慧主編的《酒店英語》是根據高職高專酒店英語服務與管理專業 教學計劃的要求，突出職業教育的特點，注重對學生職業能力的培養而編 寫的。教材始終貫穿“以職場為中心，以就業為先導”，體現了知識的應 用和可操作性。其中，情景對話的內容按照客人入住的順序展開：前廳部 、客房部、餐飲部、購物及康樂部；對話情景的選擇貼近酒店工作的實際 ，語言簡潔、規範，並配有美籍專業人士錄制的光盤，語音純正，情景性 強，便於學生模仿和掌握。章節的課後練習精心設計，靈活多樣，既增強 了趣味性，又實現了用英語交流的目的。 《酒店英語》適合高職院校旅遊專業學生作為教材使用，也可供旅遊 從業人員參考學習。

Paer One THE FRONT OFFICE
Chapter One Business Reservation Service
Dialogue 1 Receiving a Reservation
Dialogue 2 Tour Group Reservation
Dialogue 3 Face to Face the Reservation
Dialogue 4 Revising the Reservation
Dialogue 5 Cancel the Reservation
Dialogue 6 No Empty Rooms
Chapter Two Reception Desk
Dialogue 1 Registration
Dialogue 2 Receiving the Individual
Dialogue 3 Receiving the Advance Reservation
Dialogue 4 Receiving a Travel Group
Dialogue 5 Extending the Stay
Chapter Three The Bellman
Dialogue 1 Check in Services
Dialogue 2 Show the Way to Her Room
Dialogue 3 Delivery of Luggage
Dialogue 4 Ordering a Taxi
Dialogue 5 Ticket-Booking Service
Chapter Four At the Information Desk
Dialogue 1 Showing the Way inside the Hotel
Dialogue 2 Showing the Way outside the Hotel
Dialogue 3 Introduction Some Scenic Spot and Shopping Center
Dialogue 4 About the Traffic
Chapter Five Telephone Operator
Dialogue 1 An Overseas Call
Dialogue 2 In-house Call Service
Dialogue 3 Leaving a Telephone Message
Dialogue 4 Answering Guest's Inquires
Chapte Six Settling Guests' Complaints
Dialogue 1 Settling Complaints about Air-conditioner
Dialogue 2 Settling Complaints about Bad Quality of Food
Dialogue 3 Settling Complaints about Slowness in Service
Chapter Seven The Business Center
Dialogue 1 Recommending Express Service
Dialogue 2 Typing, Photocopying
Dialogue 3 Receiving and Sending Fax
Chapter Eight The Cashier
Dialogue 1 Foreign Currency Exchange
Dialogue 2 Checking in Cash
Dialogue 3 Checking with Traveler's Check
Dialogue 4 Checking by Credit Card
Dialogue 5 Mis-calculation
Chapter Nine At the Conference
Dialogue 1 Introduction of Hotel Meeting Facilities
Dialogue 2 Changing the Meeting Services
Dialogue 3 Offering Special Services

Part Two THE HOUSEKEEPING DEPARTMENT
Chapter Ten Receiving Guests
Dialogue 1 Guiding the Guest to Their Rooms
Dialogue 2 Introducing the Room Facilities
Dialogue 3 About Hotel Services
Chapter Eleven Chamber Service
Dialogue 1 Cleaning the Room
Dialogue 2 Changing the Room
Dialogue 3 Adding beds
Dialogue 4 Turn-down Services
Dialogue 5 Claim and Damage
Chapter Twelve Special Service
Dialogue 1 Buying Things on Request
Dialogue 2 Borrowing Something
Dialogue 3 Wanting to Add Something
Chapter Thirteen Laundry Service.
Dialogue 1 Explaining How to Get the Service
Dialogue 2 Filling the Laundry Lists
Dialogue 3 Choose Express Service..
Dialogue 4 Misdelivering the Laundry
Chapter Fourteen Miscellaneous Service
Dialogue 1 Asking for Baby-sitting Service
Dialogue 2 Dealing with Emergency
Dialogue 3 Asking for a Doctor
Dialogue 4 A Morning Call
Chapter Fifteen Maintenance Serviee
Dialogue l Introduction on Certain Facilities in the Room
Dialogue 2 Repairing the Washing Machine
Dialogue 3 Something Wrong with the Toilet

Part Three FOOD AND BERVERAGE DEPARTMENT
Chapter Sixteen Reservation Service
Dialogue 1 A Call Reservation
Dialogue 2 Refusing a Reservation
Dialogue 3 Cancel a Reservation
Dialogue 4 Receiving the Dinner
Dialogue 5 Receiving Walk-in Guests
Dialogue 6 No Empty Seats
Chapter Seventeen Chinese Food
Dialogue 1 Ordering Chinese Dishes
Dialogue 2 Recommendation
Dialogue 3 Special Chinese Food
Dialogue 4 Wines and Drinks in Chinese Restaurant
Chapter Eighteen Serving Dishes
Dialogue 1 Misserving
Dialogue 2 Special Need in Dishes
Dialogue 3 Complaints about the Dishes
Dialogue 4 Dessert Ordering
Chapter Nineteen Offering Room Serving
Dialogue 1 Ordering Chinese Breakfast
Dialogue 2 Ordering Western Breakfast
Dialogue 3 Special Ordering
Dialogue 4 Dish Delivering
Chapter Twenty At the Bar
Dialogue 1 Ordering Chinese Wines
Dialogue 2 Ordering Western Wines
Dialogue 3 Crazy Bar
Dialogue 4 Chatting with a Guest
Chapter Twenty-One Western Food and Buffet
Dialogue 1 Dinner in a Western Restaurant
Dialogue 2 Dinner a La Carte
Dialogue 3 Buffet
Chapter Twenty-Two Ways of Paying
Dialogue 1 Signing the Bill
Dialogue 2 Paying with Credit Card
Dialogue 3 Paying in Cash
Dialogue 4 Explain the Bill

Part Four SHOPPING
Chapter Twenty-Three At the Arts and Crafts
Dialogue 1 Greeting Customers
Dialogue 2 Recommending Jewelry
Dialogue 3 Introducing China Silk.
Dialogue 4 Testing the Quality.
Chapter Twenty-Four At the Souvenir
Dialogue 1 Introducing China Painting
Dialogue 2 Chinaware
Dialogue 3 Recommending Other Products
Chapter Twenty-Five At the Food Shop
Dialogue 1 Introducing Local Products
Dialogue 2 Introducing Tea
Dialogue 3 Wrapping the Goods

Part Five RECREATION AND FITNESS CENTER
Chapter Twenty-Six At Sing and Dance Hall
Dialogue 1 At the Night Club
Dialogue 2 At the Karaoke Bar
Dialogue 3 At the KTV Parlor
Dialogue 4 At Dancing Hall
Chapter Twenty-Seven At the Health Club
Dialogue 1 Introduce the Facilities
Dialogue 2 At Bowling Room
Dialogue 3 At The Swimming Pool
Dialogue 4 At Sauna
Chapter Twenty-Eight At the Chess
Dialogue 1 At Billiards
Dialogue 2 Playing Bridge
Dialogue 3 Getting the Membership Card
Chapter Twenty-Nine At the Beauty Center
Dialogue 1 At the Beauty Salon
Dialogue 2 At the Barber's
Dialogue 3 Facial Treatment
APPENDIX I Useful Words and Terms for Hotel English
APPENDIX II Tapescripts for Listening Exercises
Reference