由朱立立、吳芳主編的《商務交際(附光盤第2版
高職高專商務英語實踐繫列教材)》是高職高專商務
英語實踐繫列教材，定位於高職高專商務英語專業類
的學生。本教材內容豐富，取材真實，涉及商務交際
活動的主要方面，首次將交際口語、商務溝通的理論
技巧及溝通中的跨文化差異結合起來，重點培養學生
的跨文化商務交際能力。此外，作為本書特色之一的
非言語交際單元，通過實際情境的模擬讓學生充分意
識到身體語言的重要性。

Unit 1 Reception
Learning Objectives
Snapshot
A. Making Reservations
B. Making Introductions
C. Starting and Encouraging Small Talk
D. Inviting
E. Entertaining Visitors
Assessment
Unit 2 Telephone Calls
Learning Objectives
Snapshot
A. Preparation for a Call
B. The Beginning of a Call
C. The Middle of a Call
D. The End of a Call
E. Leaving and Taking Messages
Assessment
Unit 3 Meetings
Learning Objectives
Snapshot
A. Preparing for a Meeting
B. Opening a Meeting
C. Attending a Meeting
D. Ending a Meeting
Assessment
Unit4 Oral Presentation
Learning Objectives
Snapshot
A. Preparation
B. Introduction of Presentation
C. Body of Presentation
D. End of Presentation
E. Using Visual Aids
Assessment
Unit 5 Negotiations
Learning Objectives
Snapshot
A. Preparing for Negotiations
B. Opening a Negotiation
C. Managing Conflict
D. Bargaining and Making Concessions
E. Closing a Negotiation
Assessment
Unit 6 Complaints
Learning Objectives
Snapshot
A. Preparing for Making a Complaint
B. Making a Complaint
C. Receiving a Complaint
D. Resolving a Complaint
Assessment
Unit7 Employment Communication
Learning Objectives
Snapshot
A. Analyzing Yourself
B. Analyzing Job Advertisements
C. Interviews
Assessment
Unit8 NonverbaICommunication
Learning Objectives
Snapshot
A. Facial Expressions
B. Gestures
C. Postures
D. Space
E. Voice Quality
Assessment 1
Assessment 2
Appendix I
Appendix II
Appendix III
Appendix IV