我們學習英語，所接觸的語言素材多以書面語為主，對在各種日常生活場合中的語言表達積累較少，因此在與來自英語**的人交往言語失禮，甚至無法溝通的情況屢見不鮮。為克服這些障礙，本書貼近實際生活，通俗易懂，幫助讀者在社交場合能夠*加流暢自如地表達自己！使讀者能夠身臨其境練習口語！

Part 1 Guest Reception 顧客接待
Unit 1 Accepting a Reservation for a Table 接受單桌預訂
Unit 2 Accepting a Reservation for a Banquet 接受宴會預訂
Unit 3 Declining a Reservation form a Guset 客滿拒*預訂
Unit 4 Telling Service Time to a Guest 向顧客介紹營業時間
Unit 5 Showing a Guest to the Table **顧客入座
Unit 6 Asking a Guest to Wait 請顧客等候
Part 2 Pre-meal Services 餐前服務
Unit 1 Taking Orders 接受點菜
Unit 2 Recommending Special Dishes **特色菜
Unit 3 Serving Wines and Drinks 酒水服務
Unit 4 Accepting Special Demands 接受特殊要求
Unit 5 Taking a Breakfast Service 受理早餐服務
Unit 6 Taking a Lunch Service 受理午餐服務
Part 3 Serving during a Meal 席間服務
Unit 1 Serving Chinese Food 中國餐服務
Unit 2 Serving Foreign Food 外國餐服務
Unit 3 Serving Dishes 上菜服務
Unit 4 Supplying Spices 提供香料
Unit 5 Explaining Menus for a Guest 向顧客解釋菜單
Unit 6 Explaining Meal Etiquette 講解用餐禮節
Part 4 Post-meal Services 餐後服務
Unit 1 Settling Bills 結賬服務
Unit 2 Explaining Tax and Service Charges 解釋稅率和服務費
Unit 3 Helping a Guest Look for a Lost Article 幫顧客尋找失物
Unit 4 Handling Complaints about Food 接受對食物的投訴
Unit 5 Handling Complaints about Services 接受對服務的投訴
Unit 6 Apologizing and Replying 道歉與應答
Unit 7 Asking a Guest for Comments 向顧客收集意見
Part 5 Special Services 特殊服務
Unit 1 Chafing Dish Services 火鍋服務
Unit 2 Coffee Services 咖啡服務
Unit 3 Tea Services 飲茶服務
Unit 4 KFC Services 肯德基服務
Unit 5 Buffet Services 自助餐服務
Unit 6 Fast-food Services 快餐服務
Unit 7 Delivery Services 外送服務