《物業管理專業英語(第2版高職高專物業管理專業規劃教材)》編著者徐姝瑩。
本書共10個單元，每個單元包括對話、寫作和相關知識三大部分。對話的內容覆蓋了物業管理的不同工作崗位，包括接待管理、客戶管理、安全管理、環境管理、收費管理、工程管理、社區文化管理等內容；寫作部分針對不同的崗位需要設置了相關的應用文講解、範文及寫作練習；相關知識部分由相關閱讀材料、補充的專業知識、常見的英語習語或諺語及小笑話(幽默)四個小版塊組成，書後附有練習答案。
本書難度適中，既可作為高等職業教育物業管理專業的教材使用，又很適合物業管理企業的員工培訓以及物業管理從業人員的自學用書。
為了方便教學，本書作者制作了多媒體教學課件，請有需要的老師發送郵件至：jiangongkejian@163．com免費索取。

Chapter 1 An Introduction to Property Management
1.1 Dialogue
1.1.1 An Introduction to Property Management
1.1.2 Property Management of Different Types
1.1.3 An Introduction to the Property Management Company
Exercises
1.2 Writing Skill：How to Interview
1.2.1 Application letter(求職信)
1.2.2 Resume(簡歷)
Exercises
1.3 Related Information
1.3.1 Reading
1.3.2 Read 8Leam
1.3.3 English Proverbs(英語諺語)
1.3.4 Have Fun
Chapter 2 Receptions
2.1 Dialogue
2.1.1 Hello.This is Your Property Manager Speaking
2.1.2 Receptionists Responsibility
Exercises
2.2 Writing Skill：Business Cards
Exercises
2.3 Related Information
2.3.1 Reading
2.3.2 Read&Learn
2.3.3 English Idioms(英語習語)
2.3.4 Have Fun
Chapter 3 Rent／Sell an Apartment
3.1 Dialogue
3.1.1 An Apartment for Sale
3.1.2 An Apartment for Rent
Exercises
3.2 Writing Skill：Housing Leasing Contracts
Exercises
3.3 Related Information
3.3.1 Reading
3.3.2 Read 8L Leam
3.3.3 English Idioms(英語習語)
3.3.4 Have Fun
Chapter 4 Moving into the New House and Decoration Management
4.1 Dialogue
4.1.1 Moved into the New House
4.1.2 Decoration Management
Exercises
4.2 Writing Skill：the letter of Apartment Accepting
Exercises
4.3 Related Information
4.3.1 Reading
4.3.2 Read 8L Leam
4.3.3 English Idioms(英語習語)
4.3.4 Have Fun
Chapter 5 Custom Management
5.1 Dialogue
5.1.1 Thank You for Your Help
5.1.2 The Lost Key
Exercises
5.2 Writing Skill：Thank-you and Apology
5.2.1 Thank-you letter(感謝信)
5.2.2 Apology letter(道歉信)
Exercises
5.3 Related Information
5.3.1 Reading
5.3.2 Read 8L Learn
5.3.3 English Proverbs(英語諺語)
5.3.4 Have Fun
Chapter 6 Security Management
6.1 Dialogue
6.1.1 Safeguard Service
6.1.2 Fire Control Management
6.1.3 Parking Management
Exercises
6.2 Writing Skill：Notice
Exercises
6.3 Related Information
6.3.1 Reading
6.3.2 Read 8L Leam
6.3.3 English Idioms(英語習語)
6.3.4 Have Fun
Chapter 7 Environment Management
7.1 Dialogue
7.1.1 Pet Control
7.1.2 Garbage Clean-up
7.1.3 Pruning the Trees
7.1.4 Dont Play on the Lawn
Exercises
7.2 Writing Skill：Bulletin Board
Exercises
7.3 Related Information
7.3.1 Reading
7.3.2 Read&Learn
7.3.3 English Proverbs(英語諺語)
7.3.4 Have Fun
Chapter 8 Charges and Fees Management
8.1 Dialogue
8.1.1 Property Management Fee
8.1.2 Parking Fee
8.1.3 How to collect property management fee
Exercises
8.2 Writing Skill：Receipt
Exercises
8.3 Related Information
8.3.1 Reading
8.3.2 Read 8L Leam
8.3.3 English Proverbs(英語諺語)
8.3.4 Have Fun
Chapter 9 Engineering Management
9.1 Dialogue
9.1.1 Building Test
9.1.2 Repairs
Exercises
9.2 Writing Skill：Repairs Notice
Exereises
9.3 Related Information
9.3.1 Reading
9.3.2 Read&Learn
9.3.3 English Poem(英語詩歌)
9.3.4 Have Fun
Chapter 10 Community Culture Management
10.1 Dialogue
10.1.1 Celebration of Mid Autumn Day
10.1.2 Join a Gym Club
Exercises
10.2 Writing Skill：Posters
Exercises
10.3 Related Information
10.3.1 Reading
10.3.2 Readb-Learn
10.3.3 English Idioms(英語習語)
10.3.4 Have Fun(Brain twists)
Key
參考文獻