跨文化交際學是一門在傳播學等學科理論的基礎上，與人類學、心理學、語言學、文化學以及社會學等相交叉而發展起來的學科。本書提出了一個分析言語交際中關繫管理的理論框架，並應用相關學科的研究成果，采用跨學科的視角，對言語行為中的關繫管理問題進行了文化對比研究，對跨文化交際中的言語行為進行了語篇分析。

《跨文化交際中的人際關繫管理》一書從“禮貌理論”為出發點，提出 了一個分析言語交際中關繫管理的理論框架，並應用相關學科的研究成果， 采用跨學科的視角，對言語行為中的關繫管理問題進行了文化對比研究，對 跨文化交際中的言語行為進行了語篇分析。全書在理論探討、實證研究和研 究方法三個層面上探討了如何使用語言來促進、維護或威脅和諧的社會關繫 這一主題。本書主編Helen Spencer-Oatey博士是關繫管理理論研究和文化 對交際影響研究的著名專家，目前在英國盧頓大學擔任跨文化交際碩士項目 的課程主管和英格蘭高教撥款委員會e-China的項目經理。

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Contributors
Acknowledgements
Transcription Conventions
1 Introduction:Language,Culture and Rapport
PART ONE:FUNDAMENTAL CONCEPTUAL ISSUES
2 Rapport Management:A Framework for Analysis
3 Culture as an Explanatory Variable:Problems and Possibilities
PART TWO:CROSS-CULTURAL PRAGMATICS
RESEARCH:EMPIRICAL STUDIES
4 ‘It’s not my fault!':Japanese and English Responses to Unfounded Accusations
5 Responding to Compliments:British and Chinese Evaluative Judgements
6 Telephone Conversations in Greek and German:
Suggestions for Further Reading for Part Two
PART THREE:INTERCULTURAL DISCOURSE:ANALYTIC MODELS AND CONCEPTS
7 Understanding Misunderstanding:A Pragmatic-Discourse Approach to Analysing Mismanaged Rapport in Talk across Cultures
8 Pragmatic Transfer in Intercultural Communication
9 Accommodation Theory:A Conceptual Resource for Intercultural Sociolinguistics
PART FOUR:INTERCULTURAL DISCOURSE:EMPIRICAL STUDIES
10 Argumentation and Resulting Problems in the Negotiation of Rapport in a German-Chinese
11 Negative Assessments in Japanese-American Workplace Interaction
12 Impression Management in East and West German Job Interviews
13 A Problematic Chinese Business Visit to Britain:Issues of Face
Suggestions for Further Reading for Part Four
PART FIVE:METHODOLOGICAL ISSUES
14 Methodogical Issues in Conducting Theory-Based Cross-Cultural Research
15 Data Collection in Pragmatics Research
Index