Part 1 English Tour Guide
Chapter 1 Meet the Tour Group
Unit 1 Contact the Guests聯繫客人
Unit 2 Receive the Guests迎接客人
Unit 3 Discuss the Itinerary商討行程
Chapter 2 Manage the Tour Group
Unit 4 Sightseeing遊覽景點
Unit 5 Shopping旅遊購物
Unit 6 Leisure and Recreation旅遊娛樂
Unit 7 Free Activities自由活動
Unit 8 Deal with Problems and Emergencies處理突發事件
Chapter 3 See the Tour Group off
Unit 9 Bid Farewell to the Guests送別客人

Part 2 Outbound Tour Leader
Chapter 1 Before Arriving at the Destination
Unit 1 Accept the T0ur Group接受帶團任務
Unit 2 On the Airplane在飛機上
Chapter 2 At the Destination
Unit 3 At the Hotel在酒店
Unit 4 Sightseeing at the Destination境外遊覽
Unit 5 Deal with the Special Situations特殊情況處理

Keys答案

Part 1 English Tour Guide
Chapter 1 Meet the T0ur Group
Unit 1 Contact the Guests聯繫客人
Unit 2 Receive the Guests迎接客人
Unit 3 Discuss the Itinerary商討行程
Chapter 2 Manage the Tour Group
Unit 4 Sightseeing遊覽景點
Unit 5 Shopping旅遊購物
Unit 6 Leisure and Recreation旅遊娛樂
Unit 7 Free Activities自由活動
Unit 8 Deal with Problems and Emergencies處理突發事件
Chapter 3 See the T0ur Group off
Unit 9 Bid Farewell to the Guests送別客人

Part 2 Outbound Tour Leader
Chapter 1 Before Arriving at the Destination
Unit 1 Accept the Tour Group接受帶團任務
Unit 2 On the Airplane在飛機上
Chapter 2 At the Destination
Unit 3 At the Hotel在酒店
Unit 4 Sightseeing at the Destination境外遊覽
Unit 5 Deal with the Special Situations特殊情況處理