孫軍主編的《民航地面服務實用英語(民航運輸
專業地面服務課程核心教材)》的編寫遵循夠用原則
，以實用為目的，力爭體現實效性、通用性、實用性
。教材圖文並茂，課堂教學活動設計形式多樣。教材
內容包括客票銷售、候機樓服務、航空旅遊信息、貨
物收運、貨物進出口與轉運規定等。本書適合民航地
面服務類專業的學歷教育，也適合用作航空公司、機
場和代理人的客貨運服務人員的在職培訓。

Unit 1 Web-Site Bookings
Warm up
Reading Activity
Special Ticketing Arrangements for Outbound Travel Alert of ×××
Memory Work
Unit 2 Oversales and Refund Policy
Warm up
Reading Activity
AirportCheck-in
Memory Work
Unit 3 Baggage Handling -- Baggage Weight Concept
Warm up
Reading Activity
AirportGuide
Memory Work
Unit 4 Air Travel Information Service
Warm up
Reading Activity
Changi Airport Transfer Service
Sydney International Airport
Memory Work
Unit 5 Heathrow Airport
Warm up
Reading Activity
Airport Lounges
Memory Work
Unit 6 Airport Security Information
Warm up
Reading Activity
Boarding Announcement
Memory Work
Unit 7 BA Gold Benefity
Warm up
Reading Activity
Your Rights in the Event of Flight Delay or Flight Cancellation
MemoryWOrk
Unit 8 Consignmenty Ready for Carriage and Restriction in Acceptance
Warm up
Reading Activity
Aircraft Layout
Memory Work
Unit 9 Import/Transit/Export Regulations
Warm up
Reading Activity
Insurance Claims
Memory Work
Appendix 1 Airline Codes
Appendix 2 Country Codes，City Codes and Airport Codes
(一)亞洲Asia
(二)大洋洲Oceania
(三)歐洲Europe
(四)非洲Africa
(五)美洲America
(六)美國the United States ofAmerica
Appendix 3 Collection of Aviation Terminology
(一)旅行證件Travel Documents
(二)客票銷售Ticketing
(三)值機Check—in
(四)航空餐飲AirCatering
(五)航班不正常與特殊旅客服務Flight Irregularity and Special Passenger Services
(六)機場設施與服務Airport Facilities and Services
(七)貨運服務Cargo Service
1．貨物品名Description ofGoods
2．體積與重量Volume and Weight
3．運輸文件Documentation
4．運價／收費Rate/Charge
5．貨物不正常運輸Cargo Mishandling
6．儲存注意事項HandlingInformation
7．海關部門Customs Office
8．雜項Miscellaneous
(八)電報簡語Message Code
Key to the Exercises
References