●篇 企業人力資源管理師（三級）
Volume I Enterprise Human Resources Professional (level 3)
章 人力資源規劃
Chapter one Human Resource Planning
1.1 什麼是人力資源管理？What is Human Resource Management？
1.2人力資源管理發展 History of Human Resource Management
1.3人力資源管理的重要性 Importance of Human Resource Management
1.4組織結構 Organizational Structure
1.5 工作分析 Job Analysis
1.6工作設計 Job Design
1.7 人力資源規劃的目的Aims of Human Resource Planning
1.8人力資源規劃的過程The Process of Human Resource Planning
第二章 招聘與配置
Chapter Two Recruit and Deploy
2.1招聘計劃與實施 Recruitment Plan and Implementation
2.2招聘來源和渠道 Recruitment Source and Channel
2.3招聘面試 Interview
2.4知識測驗Knowledge Test
2.5心理測驗 Psychological Test
2.6人員錄用程序 Employee Recruitment Procedure
2.7人員配置原則 Employee Deployment Principles
第三章 培訓與開發
Chapter Three Training and Development
3.1培訓需求分析目標 Aims of Training Needs Analysis
3.2培訓需求分析範圍 Areas of Training Needs Analysis
3.3需求分析的方法 Methods of Analyzing Needs
3.4培訓組織實施 Training organization and implementation
3.5 培訓方法 Training Method
3.6 培訓和學習規範 Training and Learning Specifications
3.7培訓評估 Training Evaluation
第四章 績效管理
Chapter Four Performance Management
4.1績效管理概述Overview of Performance Management
4.2績效評估的目的 Purposes of Performance Appraisal
4.3績效評估方法 Ways of Performance Appraisal
4.4績效評估內容 Contents of Performance Appraisal
4.5績效評估和激勵 Performance Appraisal and Motivation
第五章 薪酬管理
Chapter Five Compensation Management
5.1什麼是基於績效的薪酬？What Is Performance Based Compensation?
5.2崗位評價概述 Overview of Post Assessment
5.3崗位評價方法 Post Assessment Method
5.4薪酬調查 Salary Survey
5.5薪酬結構設計 Compensation Structure Design
第六章 勞動關繫管理
Chapter Six Labor Relations Management
6.1勞動關繫管理概述 Overview of Employee Relation Management
6.2集體協商 Collective Negotiation
6.4工會在勞動關繫管理中的作用Function of Labor Union in Labor Relations Management
第七章 人力資源管理國際化
Chapter Seven International HRM
7.1 全球經濟一體化的加速 The Acceleration of Global Economic Integration
7.2 人力資源的全球流動加速 Global Flow of HR
7.3 人力資源國際化管理的必然性 Necessity of International HRM
7.4 人力資源國際化管理的新趨勢 The New Trend of International HRM
第二篇 企業人力資源管理師（二級）
Volume II Enterprise Human Resources Professional (level 2)
章 人力資源規劃
Chapter One Human Resource Planning
1.1組織發展Organization Development
1.2 組織設計Organization Design
1.3組織診斷 Organization Diagnosis
1.4變革管理Change Management
1.5工作再設計 Job Redesign
第二章 招聘與配置
Chapter Two Recruit and Deploy
2.1勝任素質模型 Competency Model
2.2招聘策略 Recruitment Tactics
2.3行為描述 Behavior Description
2.4評價中心 Assessment Center
2.5招聘評估 Recruitment Appraisal
2.6人員配置技巧Employee Deployment Skills
2.7人力資源派遣Human Resources Dispatch
第三章 培訓與開發
Chapter Three Training and Development
3.1培訓體繫建立 Setup Training System
3.2培訓成果的轉化Transform of Training Outcomes
3.3培訓評估的程序 Process of Training Appraisal
3.4培訓評估模型 Training Appraisal Model
3.5培訓評估的應用Application of Training Appraisal
3.6學習型組織Learning Organization
3.7職業生涯規劃 Career Planning
第四章 績效管理
Chapter Four Performance Management
4.1績效評估方法的選擇How to choose Performance Appraisal Method
4.2績效評估的結果分析 Result Analysis of Performance Appraisal
4.3績效輔導Performance Coaching
4.4績效申訴 Performance Appeal
4.5績效改進計劃 Performance Improvement Planning
第五章 薪酬管理
Chapter Five Compensation Management
5.1薪酬戰略在企業中應用 Compensation Strategy in Enterprise
5.2績效薪酬在實踐中的運用Performance Based Compensation in Practice
5.3彈性福利計劃Flexible Benefits Plan?
5.4寬幅薪酬 Wide Compensation
第六章 勞動關繫管理
Chapter Six Labor Relations Management
6.1員工滿意度調查Investigation of Employee Satisfaction
6.2員工滿意度提升 Employee Satisfaction Enhancement
6.3勞動爭議 Labor Dispute
6.4集體談判 Collective Bargaining
6.5企業文化建設Enterprise Culture Construction
6.6跨文化管理Cross Cultural Management
第七章 人力資源管理國際化
Chapter seven International HRM
7.1人力資源國際化實踐 International HR Practices
7.2人力資源國際化管理帶來的挑戰 Challenge of IHRM
7.3 發達國家人力資源管理HRM in Developed Countries
附錄
企業人力資源管理師（三級）詞彙表
企業人力資源管理師（二級）詞彙表
參考文獻