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Part One English for Hospitality Basics
Chapter One Hotel Basics 酒店基礎
Lesson 1 Hotel Functions, Types, and Ratings
Lesson 2 Hotel Organizational Structure
Lesson 3 Hotel Operating Models
Lesson 4 Guest Cycle and Hotel Services
Chapter Two Service Guide 服務指南
Lesson 5 Hotel Profile, Welcome Speech, and Environmental Commitment
Lesson 6 Hotel Rules and Regulations
Lesson 7 Front Office Services
Lesson 8 Housekeeping Services
Lesson 9 Food & Beverage Services
Lesson 10 Conference and Recreation Servi
Chapter Three Hotel Management 酒店管理
Lesson 11 Hotel Management
Lesson 12 Hotel Human Resources Management
Lesson 13 Hotel Finance Management
Lesson 14 Hotel Engineering Management
Lesson 15 Hotel Security Management
Lesson 16 Hotel Marketing Management
Chapter Four Rooms Division 房務部
Lesson 17 Overview of Front Office Department
Lesson 18 Front Desk and Room Reservation Desk
Lesson 19 Reception Desk, Information Desk, and Business Center
Lesson 20 Cashier's Desk and Concierge Desk
Lesson 21 Hotel Lobby and Telephone Operator
Lesson 22 Overview of Housekeeping Department
Lesson 23 Functions of Housekeeping Department
Lesson 24 Room Description
Lesson 25 Room Cleaning and House Keeping
Chapter Five Food & Beverage Division 餐飲部
Lesson 26 Overview of Food & Beverage Division
Lesson 27 Food Service Department
Lesson 28 Chinese Food and Western Food
Lesson 29 Beverage Service Department and Banqueting Department
Lesson 30 Room Service Department, Culinary Department, Stewarding Department, and Purchasing Department
Chapter Six Convention, Recreation, and Complaint 會議服務、康樂服務與投訴處理
Lesson 31 Convention Service and Recreation Service
Lesson 32 Handling Complaints
Part Two English for Hotel
Chapter Seven Situational Expressions 情景交際用語
Lesson 33 Room Reservationist
Lesson 34 Registration Clerk
Lesson 35 Concierge
Lesson 36 Information Clerk
Lesson 37 Cashier
Lesson 38 Business Secretary and Operator
Lesson 39 Sales Person and Floor Attendant
Lesson 40 Housemaid
Lesson 41 Restaurant Staff （I）
Lesson 42 Restaurant Staff （II）
Lesson 43 Management
Chapter Eight Hotel Application Forms 酒店應用表單
Lesson 44 Hotel Application Forms （I）
Lesson 45 Hotel Application Forms （II）
Appendix 附錄
Appendix I General Expressions 基本交際用語
Appendix II Hotel Organizations and Positions 酒店組織機構與酒店職位
Appendix III HoteITerms 酒店術語表
Appendix IV Chinese Food Menu 中式菜單
Appendix V Western Food Menu 西式菜單
Appendix VI Wine List 酒單
Appendix VII Drinks List 飲料單
Appendix VIII Learning Activities 學習活動

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