●Basic Knowledge
●Unit 1 What Is a Hotel?
●Unit 2 General Expressions for Hotel Services
●Chapter One The Front Office
●Unit 1 Room Reservation
●Unit 2 Reception
●Unit 3 Concierge
●Unit 4 Telephone Service
●Unit 5 Business Center
●Unit 6 At the Cashiers
●Unit 7 Settle the Complaints
●Chapter Two Housekeeping
●Unit 1 Simple Chamber Service
●Unit 2 Cleaning the Room
●Unit 3 Laundry Service
●Unit 4 Room Service
●Unit 5 Other Services
●Unit 6 Maintenance Service in the Guest Room
●Chapter Three Food and Beverage
●Unit 1 Table Reservation
●部分目錄
陳麗芳、王燕主編的《酒店英語口語(附光盤)》共四個章節，講述酒店前廳、客房、餐飲、康樂商場等內容。每章節分Do You Know，Learning Objectiyes，Sample Dialogues，Sentence Patterns，Words and Expressions，Notes，Consolidation七個部分。內容選材為酒店業一線服務和管理部門的各個環節，突出對話主題。本書旨在培養學生的英語口語交際能力，堅持崗位導向原則，為酒店業培養能夠熟練使用英語交際的服務人員和中不錯管理人纔。 《酒店英語口語(附光盤)》內容豐富、結構清晰、實際操作性強，既可供高職高專旅遊酒店管理專業使用，也可為酒店一線從業人員自學使用。
