Unit 1 International Organizations
Text A Spurring Global Growth via a New Trade Facilitation Agreement
Text B Essentials on AIIB
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Unit 2 Trade Barriers
Text A UK Trade Agreements after Brexit: How to Address Tariffs and Regulatory Trade Barriers
Text B Globalization and China Doesn't Stop Here
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Unit 3 Product Quality
Text A High Online User Ratings Don't Actually Mean You're Getting a Quality Product
Text B How "Made In China" Became Cool
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Case Study
Unit 4 Business Leadership
Text A Why Deception Is Probably the Single Most Important Leadership Skill
Text B Why Focus-based Leadership Is Important to Huawei's Business Strategy
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Unit 5 Business Teamwork
Text A The Secrets of Great Teamwork
Text B Developing Cooperative Teams to Support Individual Performance and Well-being in a Call Center in China
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Case Study
Unit 6 Business Innovation
Text A The New Manufacturing Footprint
Text B Organizing Your Business for Innovation: Lessons from Alibaba
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Unit 7 Job Satisfaction
Text A When Work Satisfaction Comes from Having Four Jobs
Text B Chinese White Collar Suffering Job Burnout
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Case Study
Unit 8 Customer Service
Text A Know Your Customers' "Jobs to Be Done".
Text B Air China Enhances Sales and Customer Service with Avaya Intelligent Communications Solutions
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Case Study
Unit 9 Business Competition
Text A Are Airline Mergers Leading to Higher Air Fares?
Text B Business Competition Has Not Gotten Fiercer
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Unit 10 Business Etiquette
Text A Importance of Business Etiquette
Text B Business Etiquette
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Case Study
Appendix I Glossary
Appendix II TEM-4 (2015-2017)
