●前言
二維碼索引
Chapter 1 Fundamentals of Business Communication
1.1 Letters (Traditional Mails)
1.1.1 Parts of a Business Letter
1.1.2 Forms of a Business Letter
1.1.3 Principles of Business Letter Writing
1.2 E-mails
1.2.1 Layout of an E-mail
1.2.2 Analysis of E-mail Addresses
1.2.3 E-mail Etiquette
1.2.4 Small Tips on How to Use E-mail Better
1.3 Business tcard
1.4 Other Commonly Used Methods of Communication
1.4.1 Instant Message Jargon Commonly Used When Communicating via Instant Messenger
1.4.2 Interfaces of Instant Messaging
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Garments
Exercises
Chapter 2 Establishing Business Relations
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Toys
Notes to Text
Exercises
Chapter 3 Business Negotiations
3.1 Enquiries and Replies
3.2 Offers
3.3 Counter Offers and Re-counter Offers
3.4 Acceptance
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Arts & Crafts
Notes to Text
Exercises
Chapter 4 Sending Samples
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Hardware Products
Notes to Text
Exercises
Chapter 5 Signing a Contract
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Electrical Appliances
Notes to Text
Exercises
Chapter 6 Terms of Payment
6.1 Payment
6.2 Urging Establishment of L/C
6.3 L/C Amendment and Extension
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Mechanic Products
Notes to Text
Exercises
Chapter 7 Packing
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Electronics
Notes to Text
Exercises
Chapter 8 Insurance
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Lights
Notes to Text
Exercises
Chapter 9 Shipment
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Mould Products
Notes to Text
Exercises
Chapter 10 Complaints and Claims
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Chemical Products
Notes to Text
Exercises
附錄
附錄A Frequently Used Country/Area Codes
附錄B Commonly Used Telex Abbreviations
附錄C Useful Tools for Foreign Trade
附錄D Different Company Names by Country
附錄E Specimen E-mails for Cross-Border Electronic Commerce
參考文獻

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