●篇助理人力資源管理師英語
VolumeⅠEnglish for Assistant Human Resource Manager
Unit 1The Strategic Role of Human Resource Management
1.1什麼是人力資源管理？What Is Human Resource Management?
1.2為什麼人力資源管理對所有管理者都是很重要的？Why Is HR Management Important to All Managers?
1.3人力資源部門的管理職責 Human Resource Departments HR Management Responsibilities
1.4直線部門和職能部門人力資源管理職能的協調 Cooperative Line and Staff Human Resource Management
人力資源規劃
Unit 2Human Resource Planning
2.1人力資源規劃的作用The Role of Human Resource Planning
2.2人力資源規劃和企業規劃 Human Resource Planning and Business Planning
2.3剛性和柔性的人力資源規劃Hard and Soft Human Resource Planning
2.4人力資源規劃與人力規劃Human Resource Planning and Manpower Planning
2.5人力資源規劃的局限性Limitations of Human Resource Planning
2.6人力資源規劃的理論基礎The Incidence and Rationale for Human Resource Planning
2.7人力資源規劃的組織背景The Organizational Context of Human Resource Planning
2.8勞動力市場的含義The Labor Market Context
2.9人力資源規劃的目的Aims of Human Resource Planning
2.10人力資源規劃的過程The Process of Human Resource Planning
2.11人力資源專業人員對人力資源規劃的貢獻The Contribution of HR to Human Resource Planning
人員招聘
Unit 3Recruiting Job Candidates
3.1引言Introduction
3.2作為職位候選人來源的招聘廣告Advertisingas a Source of Candidates
3.3作為職位候選人來源的職業介紹所Employment Agencies as a Source of Candidates
3.4作為職位候選人來源的招聘執行人員Executive Recruiters as a Source of Candidates
3.5作為職位候選人來源的校園招聘College Recruiting as a Source of Candidates
3.6作為職位候選人來源的員工推薦與自薦求職 Referrals and Walkins as a Source of Candidates
3.7計算機化的員工數據庫 Computerized Employee Data Bases
3.8招聘更加多樣的勞動力Recruiting a More Diverse Work Force
3.9招聘方法的使用 Recruiting Methods Used
培訓技術
Unit 4Training Techniques
4.1演示法 Demonstration
4.2教練法 Coaching
4.3工作輪換法/有計劃的經驗 Job Rotation/Planned Experience
4.4工作指導法 Job Instruction
4.5問答法 Question and Answer
4.6任務法 Assignments
4.7項目法 Projects
4.8指導閱讀法 Guided Reading
4.9演講法Lecture
4.10談話法Talk
4.11討論法 Discussion
4.12發現法 Discovery Method
4.13程序學習法Programmed Learning
4.14案例研究法Case Study
4.15角色扮演法Role Playing
4.16小組演練法Group Exercises

4.17團隊動力培訓法Group Dynamics
績效評估
Unit 5Performance Evaluation
5.1績效評估的目的Purposes of Performance Evaluation
5.2績效評估和激勵 Performance Evaluation and Motivation
5.3我們評估什麼？ What Do We Evaluate?
5.4績效評估的方法 Methods of Performance Evaluation
5.5潛在問題 Potential Problems
5.6克服潛在問題Overcoming the Problems
薪酬體繫
Unit 6Reward Systems
6.1內在的報酬Intrinsic Rewards
6.2外在的報酬Extrinsic Rewards
集體談判流程
Unit 7The Collective Bargaining Process
7.1什麼是集體談判？ What Is Collective Bargaining?
7.2什麼是真心實意的談判What Is Good Faith Bargaining?
7.3談判的團隊The Negotiating Team
7.4談判的項目 Bargaining Items
7.5談判的階段Bargaining Stages
7.6僵局、調解和罷工Impasses,Mediation and Strikes
7.7合同協議The Contract Agreement Itself
7.8工會化後的變化Changes to Expect After Being Unionized
助理人力資源管理師英語模擬題
助理人力資源管理師英語模擬題參考答案
第二篇人力資源管理師英語
VolumeⅡEnglish for Human Resource Manager
知識管理
Unit 8Knowledge Management
8.1知識管理的定義Knowledge Management Defined
8.2知識的概念The Concept of Knowledge
8.3知識的類型Types of Knowledge
8.4知識管理的目的和意義The Purpose and Significance of Knowledge Management
8.5知識管理的方法Approaches to Knowledge Management
8.6創造知識的公司The Knowledgecreating Company
8.7以資源為基礎的方法The Resourcebased Approach
8.8知識管理問題 Knowledge Management Issues
8.9人力資源管理對知識管理的貢獻The Contribution of HR to Knowledge Management
8.10人力資源管理的10種貢獻方式Ten Ways in Which HR Can Contribute
工作分析步驟
Unit 9Steps in Job Analysis
組織裁員
Unit 10Release from the Organization
10.1總則General Considerations
10.2冗員的原因 Causes of Redundancy
10.3設定更高的績效標準Setting Higher Performance Standard
10.4自願離職Voluntary Release
10.5組織裁員的管理――HR職能部門的角色Managing Organizational Release―the Role of the HR Runction
10.6倫理的和職業的考慮Ethical and Professional Considerations
10.7職業發展動力學Career Dynamics

10.8組織的裁員活動Organizational Release Activities
培訓需求分析
Unit 11Identifying Training Needs
11.1培訓需求分析――目標Training Needs Analysis―Aims
11.2培訓需求分析――範圍Training Needs Analysis―Areas
11.3信息源Sources of Information
11.4需求分析的方法Methods of Analyzing Needs
11.5培訓和學習規範Training and Learning Specifications
11.6績效評估 Performance Reviews
11.7培訓調查 Training Survey培訓評估
Unit 12Evaluating Training
12.1評估的層面 Levels of Evaluation
12.2培訓評估的應用Application of Training Evaluation
職業發展
Unit13Career Development
13.1職業發展階段Career Stages
13.2職業錨Career Anchors
13.3有效的職業發展實踐Effective Career Development Practices
13.4個人腳注：個人職業發展 A Personal Footnote: Individual Career Development
360度反饋
Unit 14360degree Feedback
14.1360度反饋的定義 360degree Feedback Defined
14.2360度反饋的使用 Use of 360degree Feedback
14.3360度反饋的原理 Rationale for 360degree Feedback
14.4360度反饋的方法360degree Feedback―Methodology
14.5360度反饋的利與弊 360degree Feedback―Advantages and Disadvantages
14.6360度反饋的成功標準360degree Feedback―Criteria for Success
基於績效的薪酬
Unit 15Performancebased Compensation
15.1什麼是基於績效的薪酬？What Is Performancebased Compensation?
15.2基於績效的薪酬與期望理論的關繫Linking Performancebased Compensation and Expectancy Theory
15.3績效薪酬在實踐中的運用Performancebased Compensation in Practic彈性福利
Unit 16Flexible Benefits
16.1什麼是彈性福利？ What Are Flexible Benefits?
16.2彈性福利與期望理論的關繫Linking Flexible Benefits and Expectancy Theory
16.3彈性福利在實踐中的運用Flexible Benefits in Practice
工作滿意度
Unit 17Job Satisfaction
17.1測量工作滿意度Measuring Job Satisfaction
17.2作為因變量的工作滿意度Job Satisfaction as a Dependent Variable
17.3作為自變量的工作滿意度 Job Satisfaction as an Independent Variable
國際化人力資源管理研究
Unit 18Nature of International HRM
18.1國際化人力資源管理International Human Resource Management(IHRM)
18.2所選國家或地區的國際人力資源管理實務IHRM Practices of Selected Countries or Regions
合資企業人力資源管理――中國模式
Unit 19The Human Resource Management of the Joint Venture Organization: Chinese Model
19.1公司背景Background of the Company
19.2改革中的企業 A Reformed Enterprise
19.3合資：走向失敗The Joint Venture: towards Failure

19.4來自“婆婆”的干預Interference from the “Mother－in－law”
19.5中國人的工作價值觀 Chinese Work Values
19.6在中國的中外合資企業International Joint Ventures in China
19.7中外合資企業的動機和激勵機制Motivation and Reward Systems in Chinese International Joint Ventures
19.8合資企業管理的建議Implications for the Management of Joint Ventures
人力資源管理師英語模擬題
人力資源管理師英語模擬題參考答案

附錄Appendix： 人力資源管理專業術語Glossary