1 The Flight Crew
2 Airline Employees
3 People in the Airport
4 Parts of the Airport
5 Airport Security
6 Parts of an Aircraft
7 Parts of the Cabin 1
8 Parts of the Cabin 2
9 Physical Demands
10 Appearance
11 Uniforms
12 Types of Flights
13 Types of Aircraft
14 Radio Communications
15 Delays and Cancellations
16 The Stages of Flight
17 Preflight Briefing
18 Preflight Duties 1
19 Preflight Duties 2
20 Preflight Announcements
21 The Safety Demonstration
22 En Route Duties 1
23 En Route Duties 2
24 Approach 1
25 Approach 2
26 Arrival
27 Post-flight Duties
28 Between Flights
29 Passengers 1
30 Passengers 2
31 Interviews
32 Training
33 Relocations and Bases
34 Reserve Duty
35 Schedules
36 Bidding
37 Customer Service Tips
38 Crew Resource Management (CRM)
39 The Sterile Cockpit
40 Flight Emergencies 1
41 Flight Emergencies 2
42 Medical Emergencies
43 First Aid
44 Aircraft Security 1
45 Aircraft Security 2
New Words and Expressions
Glossary